Help & support
Here are the quickest ways to get a family exploring again.
Signing in
A parent can use Sign in with Apple or request a six-digit code by email. Check spam or junk if the code is slow to arrive, and request a fresh code if the old one has expired.
Scanning an object
Use one real object in good light with no people, screens or pages of text. Keep the app open while the Keepsake is made. A refused or failed photo does not consume the scan.
Profiles and data
Children use nicknames only. A parent can switch or add profiles, review data controls and delete family information from the grown-ups' area.
TestFlight feedback
In TestFlight, open Evan's World and tap Send Beta Feedback, or take a screenshot in the app and share it through TestFlight. Include the screen and what you expected to happen.
Contact
For account, safety or technical help, email us and mention Evan's World, the device model and the approximate time the problem occurred. Do not include a child's full name or attach a face photo.
library@pulseintelligences.com